Objective
What you will learn:
- Understand incident vs. problems
- Understand quick fix and permanent problem resolution
- Key definitions and basic concepts for problem management
- Decide whether you need to implement problem control
- Key process activities of the problem management process
- Understand workarounds and solutions
- Developing problem management policy
- Learn about problem management process interfaces
- Critical success factors and key performance indicators
Related Courses
Cloud Security Awareness
CS00102
Breach Notification Part I - Awareness
What you will learn:
- What is the importance of a breach notification?
- What is a data breach?
- In what circumstances would notification of a data breach be required and to whom?
- When and how should notification of a data breach be provided?
- Framework for Effective Data Breach Notification Legislation
- Timing of Notification to Affected Individuals
- Post Data Breach Immediate Action Items
- Breach Notification to Authorities
Breach Notification Part II - Advanced
What you will learn:
- Breach Management
- Effective Breach Response
- Data Breach Checklist
- Breach Notification Notice Content
- Notification Timelines
- Lifecycle of a Data Breach
- Public Relations Strategy
Business Continuity & Disaster Recovery (BCP / DR) Part I - Awareness
What you will learn:
- Disaster
- Business Continuity and Disaster Recovery
- Use Cases
- Risks Covered by DR
- Driving Factors
- Challenges in Developing DR Plan
- Technical Challenges
- Key Factors in DR Plan
Business Continuity & Disaster Recovery (BCP / DR) Part II - Awareness
What you will learn:
- Business Continuity Plan (BCP) vs Disaster Recovery (DR)
- Disaster Recovery Architecture
- Drivers for DR Architecture
- Architectural Elements
- Disaster Recovery Plan
- Backup Strategy
- Disaster Recovery Emergency Procedures
Business Continuity & Disaster Recovery (BCP / DR) Part III
What you will learn:
- BCP DR Frameworks and Standards
- What is the Framework?
- What are the different BCP frameworks?
- Frameworks Explained
- ISO 22301
- National Fire Protection Association (NFPA) 1600
- FFIEC Business Continuity
- NIST 800-34
- ISO 27301
- BCP
- Good Practice Guidelines (GPG)
- Ready Gov
- COBIT
Business Continuity & Disaster Recovery (BCP / DR) Part IV
What you will learn:
- Learn about what is a backup and recovery strategy
- Understand and learn to apply best practices for backup
- Learn eight different backup methods and backup hardware
- Understand what recovery is and learn about methods of recovery
- Learn about the challenges with recovery process and prioritization
Business Continuity & Disaster Recovery (BCP / DR) Part V
What you will learn:
· What is cloud-based disaster recovery andits key features?
· The “Recover from the Cloud“ vs “RecoverRight in the Cloud”
· The different cloud-based recovery options:
· Bare Metal Recovery (BMR)
· Physical-to-virtual (P2V) Recovery
· Virtual-to-virtual (V2V) Recovery
· The benefits of cloud-based recovery
· To build a cloud disaster recovery plan
Cloud Security Awareness
What you will learn:
- Cloud Security
- Cloud Basics - Cloud Concepts, Architecture and Design
- Cloud Service Models
- Cloud Risk Landscape
- Cloud Security Domains
- Cloud Data Security
- Cloud and AWS
- Cloud and Azure
- Cloud Application Security Basics
Cybersecurity Maturity Model Certification (CMMC) - Part I
What you will learn:
Understand the need for Cybersecurity Maturity Model Certification
Why the third-party contractors are the weakest cyber link?
Interpret the NIST SP 800-171 Controls
Understand Federal Acquisition Regulation (FAR) Clause 52.204.21 for protecting Federal Contract Information (FCI)
Understand Defense Federal Acquisition Regulation Supplement (DFARS) Clause 252.204-7012 for protecting Controlled Unclassified Information (CUI)
Understand NIST SP 800-171 Protecting Controlled Unclassified Information in Non-Federal Systems and Organizations
Learn about the essential differences between CMMC vs. NIST 800-171
Learn how CMMC Model Works: Domains, Capabilities, Practices, and Processes
Cybersecurity Maturity Model Certification (CMMC) - Part II
What you will learn:
Learn how CMMC Model Works: Domains, Capabilities, Practices, and Processes
Understand the CMMC five Process Maturity levels and five Technical Practices levels
Understand Federal Acquisition Regulation (FAR) Clause 52.204.21 for protecting Federal Contract Information (FCI)
Learn about the control compliance and certification requirements for level 1 to level 5
Learn about the CMMC capabilities
Understand the 14 points of NIST 800-171 and create security protocols for 14 key areas.
Learn about the CMMC Levels 2 and 3 Practices Beyond NIST 800-171
Learn about the implementation challenges
Learn about becoming a CMMC Certified Supplier
Understand the CMMC Scoring methodology
Knowledge Check