Incident management is to restore the service as quickly as possible, while problem management deals with solving the underlying root cause of one or more incidents. The Problem Management Advanced course will enable you to design and implement a problem management process in your organization.

The course will train you on establishing problem management process roles and responsibilities, step by step approach in implementing key processes, defining process inputs/outputs, and reporting. You will also learn about drivers/inputs that trigger the problem management process.

In this course, you will be asked to read through lessons, participate in learning activities, and partake in knowledge checks designed to reinforce learning, followed by the end of the course final assessment.