Business Process Management (BPM) is a systematic approach to making an organization's processes more efficient and dynamic to meet the business's changing needs. Business process improvement is a strategic planning initiative to make the process more meaningful and efficient and contribute to overall business growth.

The learning begins with understanding the business process, business process lifecycle, and the study of essential attributes of an ideal business process. Thorough knowledge of business process best practices, self-assessment, process mapping, SIPCO diagram, process types, and RACI matrix is essential for process control and risk management.

You will study the three lines of defense and the roles and responsibilities associated with each line of defense. In this course, you will be asked to read through lessons, participate in learning activities, and partake in knowledge checks designed to reinforce learning, followed by the end of the course final assessment.