Support

Hi there! How can we help you?

Search the most frequently asked questions on our SecuRetain platform or drop a note to our customer team for tailored assistance.

Frequently Asked Questions

How do I buy a course and make a payment?

  1. Login to securetain.com and browse the categories that match your requirement.
  2. Open the course page, review the details, and watch the demo if needed.
  3. Add the course to your cart, confirm billing details, and apply any coupons before checkout.
  4. Review your order, proceed to payment, and enter card information on the secure payment page.

Need help with OTP or account access?

  1. Check your inbox for the one-time password sent from “SecuRetain Support”.
  2. If the email isn't in your inbox, review spam folders or trigger a resend from the login screen.
  3. Still stuck? Share the registered email with our support desk so we can verify and re-issue access.

Where can I track completions and certificates?

  1. Navigate to “My Dashboard” after logging in to see every active and completed course.
  2. Download completion certificates directly from the dashboard when requirements are met.
  3. Use the dashboard filters to audit the learning path for each compliance initiative.

Can’t find what you need?

Email connect@securetain.com or call +918356092575 and our support desk will route your request to the right specialist.